Peran Kepuasan Wisatawan Dalam Memediasi Pengaruh Promosi  Media Sosial Dan Kualitas Pelayanan Pada Niat Berkunjung Kembali Ke Homestay Di Desa Kembang Kuning Lombok Timur

Elia Marta Tiana; Lalu Adi  Permadi

doi:10.29303/jseh.v11i4.901

Authors

Elia Marta Tiana Fakultas Ekonomi dan Bisnis Universitas Mataram
Lalu Adi Permadi Fakultas Ekonomi dan Bisnis Universitas Mataram

DOI:

https://doi.org/10.29303/jseh.v11i4.901

Keywords:

social media promotion, service quality, tourist satisfaction, revisit intention

Abstract

This study aims to analyze the effect of Social Media Promotion and Service Quality on Revisit Intention with Tourist Satisfaction as a mediating variable in homestays at Kembang Kuning Tourism Village, East Lombok. This quantitative research employed Partial Least Square (PLS) analysis using data collected from 100 respondents who had stayed at Kembang Kuning homestays. The results show that social media promotion has a positive and significant effect on tourist satisfaction and revisit intention. Service quality also positively and significantly affects both variables. Tourist satisfaction significantly influences revisit intention and mediates the relationship between social media promotion and revisit intention but does not mediate the relationship between service quality and revisit intention. The R-square results indicate that tourist satisfaction is explained by social media promotion and service quality by 78.5%, while revisit intention is explained by 89.8%. These findings emphasize the importance of digital promotion and improved service quality in enhancing tourist satisfaction and fostering revisit loyalty.

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